The
Exceptional Customer Development Workshop combines aspects of delivering
quality customer care with an indepth look at the area of conflict
resolution and assertive communication. The focus is on building
the confidence and core skills sets requied by all outdoor staff
for the successful and professional delivery of a quality service
as well as maintaining external and internal relationships.
What
will result is a depper understanding of the crucial role of each
participant, and the optimum ways of identifying, priortising, and
developing those skills and personal attributes that will maximise
their effectivesness, influence, and contribution within the business.
Please
note that this particular workshop is suitable for both indoor and
outdoor staff. |
